Refund Policy
At Indiankadai.com, we strive for your complete satisfaction with every purchase. Below are the terms of our return and refund policy:
- Return Eligibility: We accept returns within 14 days of delivery for items that are in their original condition—unworn, unused, and with all original packaging intact.
- Exclusions: Personal hygiene items are not eligible for returns due to health and safety reasons.
- Original Seller Policies: If the item was sold by a third-party seller, we honor the seller's return and refund policy before applying our own policy. Any specific return conditions set by the original seller must be respected.
- Return Postage: Return postage costs are the responsibility of the shopper.
- Refund Processing: Refunds will be initiated from the day the returned goods arrive at our facility and will be paid within 14 working days.
- Non-Returnable Items: Items marked as 'Final Sale' or 'Non-Returnable' are not eligible for returns or refunds.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery. We will arrange for a replacement or a refund as appropriate.
- Exchange Policy: At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
- Cancellation Policy: Orders can be canceled within 24 hours of placement, provided the items have not been shipped. Once shipped, cancellation is not possible, and you may need to follow the return process.
- Customer Support: For questions or assistance with a return, please contact our support team. We're here to help make the process as smooth as possible.
- Contact Information: You can reach our customer support team at support@indiankadai.com or by calling our helpline at +94 11 258 1181 during business hours.